Internet of Things in the Hospitality Industry: Revolutionizing Guest Experiences
The Internet of Things (IoT) has emerged as a transformative force across industries, and the hospitality sector is no exception. By enabling seamless connectivity between devices and systems, IoT is redefining how hotels, resorts, and other establishments manage their operations and interact with guests. From personalized guest experiences to enhanced energy efficiency, IoT technology holds immense potential for the hospitality industry. This article explores the applications and benefits of IoT in hospitality, examines challenges, and highlights Telkom University’s contributions to this innovative field. Understanding IoT in Hospitality The Internet of Things (IoT) refers to a network of interconnected devices that communicate with each other via the internet to perform specific tasks. In the hospitality sector, IoT facilitates: Automation of routine processes. Collection of real-time data for better decision-making. Enhancement of guest experiences through personalized service...